Delete Your Account
Soft delete with 30-day grace period • Reactivate anytime • Automatic permanent deletion
🕒 How Account Deletion Works at Rishthe.com
1
Request Deletion
You initiate delete request
2
Soft Delete
Account is deactivated immediately
3
30-Day Grace Period
You can reactivate anytime
4
Permanent Delete
After 30 days, data is erased
⏱️ Total time until permanent deletion: 30 days from request date
🔒 What Happens Immediately After You Request Deletion (Soft Delete)
Your account is immediately deactivated (soft deleted):
- ✅ Your profile is hidden from other users immediately
- ✅ You will not appear in searches, matches, or suggestions
- ✅ No new messages or interactions can reach you
- ✅ Your data is preserved but inaccessible to others
- ✅ You can still log in and reactivate anytime within 30 days
⏳ The 30-Day Grace Period (Your Right to Change Your Mind)
✨ Why 30 days? We give you time to reconsider.
During these 30 days:
- 🔓 You can log in anytime and click "Reactivate Account" to restore full access
- 📧 You will receive reminder emails at days 7, 14, 21, and 28
- 💬 Your conversations are preserved but hidden from others
- 💳 Paid subscription pauses during grace period (no charges)
- 📱 All your photos and preferences remain intact until permanent deletion
⚡ After 30 days: Permanent deletion occurs automatically — no action needed from you.
🗑️ Automatic Permanent Deletion (After 30 Days)
After 30 days, the following happens automatically:
- ❌ All profile data is permanently erased from active databases
- ❌ Photos and uploaded content are irreversibly deleted
- ❌ Chat history is removed (other users will see "Deleted User")
- ❌ Account credentials are invalidated — you cannot log in
- ❌ You will need to create a new account to use Rishthe.com again
⚠️ This action is irreversible and cannot be undone.
📱 How to Request Account Deletion
Option 1: Self-Service via App (Recommended)
Fastest & most secure method:
- Open the Rishthe.com app
- Go to Settings → Account Settings
- Tap Delete Account
- Confirm your password
- Select a reason (optional)
- Click Request Deletion
✅ Account is soft-deleted immediately. Permanent deletion in 30 days.
Option 2: Email Request
Send an email from your registered email address to:
support@rishthe.com
Subject: "REQUEST: Delete My Account - [Your Registered Email]"
Include: Your full name, registered email/phone, and a brief request.
⏱️ Processing within 48 hours. Permanent deletion follows after 30 days.
🔄 Reactivation During Grace Period
Changed your mind? Reactivate anytime within 30 days:
- Log in to your account using your usual credentials
- You'll see a banner: "Your account is scheduled for deletion. Reactivate?"
- Click Reactivate Account
- Your profile is restored immediately as it was before deletion
- You'll receive a confirmation email
- No data loss — all matches, messages, and photos return
Note: Reactivation is only possible within the 30-day grace period.
📋 Data Retention After Permanent Deletion (Legal Exceptions)
Even after permanent deletion, certain data may be retained for limited legal/security purposes:
| Data Type | Retention Period | Reason |
|---|
| Transaction/payment records |
5-7 years |
Tax, accounting, fraud prevention |
| Support communication logs |
1 year post-deletion |
Dispute resolution |
| Security/IP logs |
90 days |
Fraud investigation |
| Anonymized analytics |
Indefinitely |
Platform improvement (no personal data) |
📧 Reminder Emails During Grace Period
To ensure you don't lose your account accidentally, we send the following reminders:
- Day 1: Confirmation email — "Your account deletion request has been received"
- Day 7: Reminder — "7 days remaining to reactivate your account"
- Day 14: Reminder — "2 weeks until permanent deletion"
- Day 21: Final reminder — "9 days left to cancel deletion"
- Day 28: Last chance — "2 days remaining — reactivate now"
- Day 30: Confirmation — "Your account has been permanently deleted"
⏸️ How to Cancel Deletion Request
Within the 30-day grace period, you can cancel your deletion request anytime by:
- Just by Logging in
- Emailing support@rishthe.com with "CANCEL DELETION" in the subject line
✅ After cancellation, your account works normally again with no data loss.
💰 Paid Subscriptions & Refunds
When you request deletion:
- Your subscription is paused immediately (no new charges)
- If you reactivate within 30 days, your subscription resumes with remaining time
- If deletion becomes permanent, unused subscription time is not refunded automatically
- To request a refund, email support@rishthe.com within 14 days of deletion request
👨👩👧 For Parents or Legal Guardians
To request deletion of a minor's account:
- Email support@rishthe.com with subject: "Guardian Deletion Request"
- Provide proof of guardianship (birth certificate or court order)
- Include the minor's registered email/phone
We process guardian requests within 48 hours.
📅 Example Timeline
If you request deletion on January 1, 2026:
Jan 1
📅 Request received
Account soft deleted
Jan 1 - Jan 30
⏳ Grace period
Reactivate anytime
Jan 31
🗑️ Automatic
permanent deletion
📊 Quick Summary
| Action |
Result |
Timeframe |
| Request deletion |
Account soft deleted, hidden from others |
Immediate |
| Reactivate account |
Full restoration, no data loss |
Within 30 days |
| Permanent deletion |
All data erased irreversibly |
After 30 days (automatic) |